Contact Us
Whether you have a question about a casino we've reviewed, want to flag an inaccuracy, or simply need to point us in the right direction — this page tells you how to get in touch with the Canada Casino editorial team.
How to Reach Us
The best way to contact us is by email. Send your message to [email protected] and a member of the team will get back to you as soon as we can. We aim to respond to all enquiries within two business days.
Please include as much detail as possible in your message — for example, the casino or page you're referring to, the nature of your question, and any relevant screenshots or links. This helps us give you a useful answer without unnecessary back-and-forth.
What We Can Help With
- Editorial corrections — If you've spotted something on the site that looks out of date or factually wrong, let us know. We review all flags and update our content accordingly.
- Casino feedback — Had a different experience with a casino we've covered? We take reader accounts seriously when assessing or reassessing our ratings.
- General enquiries — Questions about how we research and rank casinos, our methodology, or our affiliate relationships are all welcome.
- Business and partnership enquiries — If you represent a casino brand or software provider and want to discuss how we operate, please use the same email address.
What We Cannot Help With
Canada Casino is an independent comparison and review site. We do not operate any of the casinos listed on this site, and we are not able to intervene in disputes between players and operators, process withdrawals, or access account details on your behalf. If you have a complaint about a specific casino, the right first step is to contact that casino's own customer support team directly.
For broader concerns about player protection or responsible gambling, please visit our Responsible Gambling page, which lists resources available to Canadian players.
A Note on Our Editorial Independence
Canada Casino earns commission when readers follow links to casino partners and register or deposit. That commercial relationship does not determine how we rank or review casinos — our editorial ratings are based on independent research. You can read more about who we are and how we work on our About Us page.
If you have any concerns about how we handle affiliate relationships or editorial decisions, please raise them with us directly. We are committed to being transparent about how the site operates.
Response Times and Availability
The Canada Casino team is based in Canada and generally operates during standard business hours. While we cannot guarantee a same-day reply, we treat every message as a priority and aim to clear our inbox within 48 hours on weekdays. Messages received over the weekend are typically answered by the following Tuesday.
Legal and Terms Queries
If your question relates to how this site uses cookies, handles data, or what terms govern your use of qwil.ca, please refer to our Terms and Conditions page before getting in touch — it covers most common questions on those topics in full.